Privacy Policy

When you use the SOURDEN website or submit a sourcing request, we may collect information that you voluntarily provide, such as:

• Name
• Email address
• Phone number
• Country
• Company type
• Where you are in the sourcing process
• A description of what you are looking to source

We may also collect limited technical information automatically when you visit the website, such as browser type, device information, IP address, pages visited and basic usage information, depending on the website tools and analytics services in use.

We may use the information you provide to:

• Review and respond to sourcing requests
• Understand your product and purchasing requirements
• Research and communicate with potential suppliers
• Provide quotations or sourcing information
• Coordinate sourcing, purchasing, quality control or shipping services when requested
• Communicate with you about your inquiry
• Improve our website and services
• Prevent spam, fraud or misuse of the website
• Meet applicable legal or regulatory requirements

We do not use your inquiry information for purposes unrelated to the services or communication you have requested, except where required or permitted by applicable law.

We do not sell your personal information.

When necessary to handle a sourcing request, we may share relevant information with third parties involved in the sourcing process, such as suppliers, manufacturers, inspection providers, logistics providers or other service providers.

We aim to share only the information reasonably necessary for the relevant purpose.

We may disclose information when required to comply with applicable law, legal process, or a valid request from a government or regulatory authority.

If you upload product photos, specifications, drawings, documents or other reference materials through our website, we use them to understand and process your sourcing request.

Please do not upload confidential information, passwords, payment credentials or other information that is not necessary for your sourcing request.

Where appropriate, relevant product information may be shared with potential suppliers or service providers to evaluate sourcing options.

We take reasonable measures to protect information submitted through the website against unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We retain information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, resolve disputes, prevent misuse, or comply with applicable legal obligations.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain information, or to object to or restrict certain processing.

To make a privacy-related request, contact us using the email address below.

Email: service@sourden.com

Our website may use third-party services to support functions such as website hosting, security, analytics, forms, communications or file handling.

These providers may process information according to their own privacy policies and applicable agreements.

Our website may also contain links to external websites. SOURDEN is not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The updated version will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy or how your information is handled, please contact:

SOURDEN

Email: service@sourden.com